Frequently Asked Questions

Everything you need to know about shopping with ELAN.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly between collections.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

Are your materials sustainably sourced?

ELAN is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in over 60% of our current seasonal collection.